Families call in the evening and reach voicemail
The moment they need reassurance most is the moment nobody's at the desk. Trust erodes quietly.
UK-built · Care home focused
Never Miss Another Important Call.
24/7 AI voice receptionists for UK nursing homes, handling family enquiries, appointment requests, and routine support with natural, human-like conversations.
24/7 Availability
Human-Like AI Voice
Built for UK Healthcare
Fast Response Handling
Inbound call
Family enquiry · Meadowview Care Home
Hi, I'd like to arrange a visit to see my mother this Saturday.
Of course, I can help arrange that. May I take your name and the resident's name?
Yes, this is Helen Carter, my mum is Margaret Carter.
Visit summary sent to staff
Live- 24/7 Call Handling
- Human-Like Conversations
- Built for UK Businesses
- Fast Appointment Routing
- Reliable AI Support
The reality
Every missed call could be a family choosing another home.
Care staff pulled off the floor to answer routine calls
Every ring pulls a carer away from a resident. Both the caller and the resident feel it.
Families choose the home that answered first
Enquiries convert to admissions on speed and warmth. Miss the call, lose the family.
The full workflow
Not just a voice bot. A complete AI enquiry agent.
From the first ring to a booked tour and a warm follow-up, every step handled with care.
- 01
Family calls in
AI answers within seconds, in a calm, warm tone.
- 02
Enquiry captured
Collects family name, resident, care level, timescale.
- 03
Checks tour availability
Reads live diary for open tour slots.
- 04
Books the tour
Confirms and reserves a visit, no staff needed.
- 05
Sends confirmation
Family gets an instant SMS or email with details.
- 06
Follow-up call
AI checks in the day before to keep the tour warm.
- 07
Reschedules with ease
Handles changes end-to-end without tying up staff.
- 08
Occupancy stays healthy
More enquiries converted into admissions.
Capabilities
Built for the way your business operates.
Every feature is shaped around the real call patterns of busy UK businesses.
24/7 AI Receptionist
Always-on coverage that answers every family call within seconds, including evenings and weekends.
Warm, Human-Like Conversations
Calm, reassuring tone tuned for relatives, professionals, and prospective residents.
Visit & Appointment Handling
Captures visit requests, GP appointments, and follow-ups with the details your team needs.
Family Enquiry Support
Handles routine update and admission enquiries with empathy and consistency.
Intelligent Call Routing
Urgent matters routed immediately to the right team member, routine ones logged and summarised.
Overflow Call Management
Picks up the volume your reception desk can't, no missed calls, no busy tones.
ROI Calculator
See what missed enquiries are really costing you.
Adjust the sliders to match your home. The numbers update instantly. 'No-show' here means enquiries that never converted because no one answered.
25
10400
£4500
30500
30%
040
Estimated monthly loss
£146,138
That's roughly how much your practice loses every month to no-shows and unanswered calls at your current rate.
Xenovra recovers approx.
£102,297/mo
Net after £700/mo
£101,597/mo
At £4500 per booking, Xenovra pays for itself after just 1 recovered appointment a month.
Results
The impact on your home.
×0
More out-of-hours enquiries captured
0%
Uplift in tour bookings
0/7
Coverage, including bank holidays
0s
Average answer time
Social proof
The people using Xenovra, in their own words.
“Families are now getting answered at 10pm on a Sunday. We've had three new admissions this month from out-of-hours enquiries alone.”
James Okafor
Care Manager, Elmwood Lodge, Birmingham
“My carers used to sprint to the phone mid-medication round. That's gone. The residents notice the difference.”
Priya Shah
Registered Manager, Meadowview Care Home, Surrey
“It sounds warm. Families don't feel fobbed off, and by the time I read the summary, half the work is done.”
Michael Preston
Operations Director, Rosedale Care Group
Trusted by care providers across the UK
ELMWOOD LODGE
MEADOWVIEW
ROSEDALE
OAKHAVEN HOMES
WILLOWBROOK CARE
BRIARWOOD
Why Xenovra
Built for care home reception, not a generic call centre.
Xenovra is an AI voice receptionist purpose-built for UK nursing and residential care providers that need calm, dependable, around-the-clock call handling.
Tuned for your sector
Tone, pacing, and call flows shaped for your callers, not a generic call-centre script.
Reduces operational overload
Removes the constant phone interruptions that pull staff away from the work that matters.
Reliable 24/7 response handling
Consistent coverage across nights, weekends, and bank holidays without extra headcount.
Scales across one site or many
Same voice quality and call handling whether you run one location or fifty.
Modern AI voice technology
Natural conversational flow callers respond to as they would a thoughtful receptionist.
FAQ
Questions, answered.
Every missed call could be a family choosing another home.
See Xenovra live on a 15-minute call. We'll show you exactly how it would handle enquiries for your home.
Get in touch
Let's talk about your call coverage.
Tell us about your business and the call patterns you'd like to improve. We'll come back with a tailored response and, if you'd prefer, a discovery call at a time that suits you.
Typically responds within 24 hours.
Mon–Fri, UK business hours.
contact@xenovra.co.uk
For general enquiries and partnerships.